Your orders will be shipped within 5 business days (Monday-Friday) after bank approval. Depending on the distance of the delivery address from Kenpa Tekstil Ticaret ve Sanayi A.Ş., the shipping company will deliver your order to you within 1-3 days.
The delivery times of custom-made products vary according to the manufacturing time. Delivery information and times for such products are specified on the product pages.
In case of any issues from our side, you will be notified based on your membership information. Therefore, it is important that your membership information is complete and accurate.
Deliveries are not made on holidays and feast days.
All the products you choose will be delivered to you with the "raru.com.tr" guarantee by the courier companies we are affiliated with.
You will be notified of the products you purchase via a confirmation email. In case any of the selected products are not available in stock, you will be informed about the necessity of exchanging the product with a different color or model.
"raru.com.tr" is an online shopping site that allows multiple users to shop simultaneously. Occasionally, the same product may be purchased by multiple consumers and the product may be out of stock. In this case, if the product you paid for online is not available in our stocks, there is a waiting period of 4 business days. If the product cannot be delivered to the consumer within these dates, the payment made will be refunded.
EN − TL
TR
